Terms and Conditions

Last Updated: 18/12/2024

These Terms and Conditions (“Terms”) govern your use of the website located at https://gordonandfranklin.com (the “Website”) and the services provided by Gordon & Franklin Medical Consultancy LTD, trading as Gordon & Franklin Medical Solutions (“Gordon & Franklin,” “we,” “us,” or “our”).

By accessing the Website or purchasing any of our services, you agree to be legally bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website or engage our services.

Section A: Training Courses

1. Introduction

These terms apply exclusively to training courses provided by Gordon & Franklin.

2. Definitions

For the purposes of these Terms:

“Attendee” refers to an individual registered to attend a Course.

“Customer” refers to the purchaser of Services, either as an Individual or an Organisation, and, where applicable, includes Attendees.

“Course” refers to any training programme offered by Gordon & Franklin, including in-person and online formats.

“Organisation” refers to a corporate entity, charity, or group purchasing Courses for its members or staff.

“Individual” refers to a person independently registering for a Course.

“Venue” refers to the location where a Course is delivered.

“Services” refers to all training programmes, consultancy services, and related offerings provided by Gordon & Franklin.

3. Formation of Contract

A legally binding contract is formed when a Customer completes the booking process. These Terms, together with the confirmation and any additional policies referenced, constitute the entire agreement between the parties.

4. Payment

4.1 Individuals: Full payment is required at the time of booking for all Courses.

4.2 Organisations: Invoices must be paid in full prior to the Course start date. Failure to settle invoices may result in the denial of Course access and/or certification.

4.3 VAT: All prices quoted are exclusive of VAT, which will be charged at the prevailing rate.

5. Cancellations and Refunds

5.1 By Gordon & Franklin

We reserve the right to cancel or reschedule any Course for operational or other reasons. Customers affected by a cancellation will be offered a full refund or the option to transfer to an alternative date. Gordon & Franklin is not liable for any indirect costs incurred as a result of cancellation.

5.2 By Customers

Individuals:

• Cancellations submitted in writing at least 21 working days prior to the Course start date are eligible for a refund of the course fees, subject to a £15 administrative fee and a £35 deduction for corse materials and shipping costs.

• Cancellation requests submitted in writing fewer than 21 working days before the start date are not eligible for a refund.

• Rescheduling requests submitted in writing at least 5 working days prior to the start date will be honoured at no additional cost, subject to availability.

• Rescheduling requests submitted fewer than 5 working days before the scheduled start date shall not be accommodated.

• Bookings may be transferred to an alternative candidate at no additional cost, provided that the transferee meets all eligibility requirements for the course.

Organisations:

• All fees for Group Courses are non-refundable once the booking is confirmed, irrespective of the notice period provided for cancellation. 

• Rescheduling requests submitted at least 10 working days prior to the course start date will be accommodated, subject to availability, and shall incur an administration fee equivalent to 25% of the course fees paid.

5.3 Online Courses

All bookings for online Courses are non-refundable.

6. Attendance and Certification

6.1 To be eligible for certification, where applicable, attendees are required to fully attend and complete all scheduled sessions, assessments, and any pre-learning requirements associated with the course.

6.2 Venues for classroom-based courses will be confirmed at the time of booking. Gordon & Franklin reserves the right to change the venue at short notice in the event of unforeseen circumstances. In such cases, attendees will be notified as soon as reasonably practicable, and updated joining instructions will be provided.

6.3 Late arrivals or absences may result in non-admittance without refund.

6.4 Certification will only be issued upon full payment of all fees.

7. Customer Obligations

7.1 Customers must ensure that all Attendees meet the prerequisites for the Course and are physically capable of completing the required tasks (e.g., CPR).

7.2 Customers must inform Gordon & Franklin of any special requirements in advance to ensure reasonable accommodations can be made.

8. Intellectual Property

All materials, content, and documentation provided as part of the course, including those issued by Gordon & Franklin Medical Consultancy LTD, the Resuscitation Council UK (RCUK), other certifying organisations, are protected under applicable intellectual property laws. Ownership of these materials resides with RCUK, the respective certifying organisation, or Gordon & Franklin Medical Consultancy LTD, as applicable. Participants are strictly prohibited from reproducing, distributing, or using any materials for purposes other than personal learning or as expressly permitted under the terms of certification or with prior written consent from the respective rights holder.

9. Limitation of Liability

Gordon & Franklin is not liable for any indirect, consequential, or incidental losses, including but not limited to loss of profits, failure to achieve recertification, or non-compliance with regulatory or professional requirements arising from the use of its Services.

Section B: Consultancy Services

1. Introduction

These terms apply exclusively to consultancy services provided by Gordon & Franklin.

2. Definitions

For the purposes of this section:

•“Consultancy Services”: Refers to professional advice, auditing, regulatory compliance support, training programme development, and other consultancy-related offerings provided by Gordon & Franklin.

•“Deliverables”: Refers to any reports, documents, advice, or other outputs created by Gordon & Franklin as part of the Consultancy Services.

•“Client”: The entity or individual engaging Gordon & Franklin for Consultancy Services.

3. Scope of Services

3.1 The specific scope of the Consultancy Services will be detailed in the Agreement entered into by the Client and Gordon & Franklin.

3.2 Gordon & Franklin will exercise reasonable care and skill in the performance of Consultancy Services.

4. Client Obligations

4.1 The Client shall provide all necessary information, materials, and access required for Gordon & Franklin to perform the Consultancy Services.

4.2 The Client is responsible for ensuring the accuracy and completeness of any information provided to Gordon & Franklin.

4.3 The Client shall ensure timely availability for consultations and meetings necessary for the completion of the Consultancy Services.

5. Fees and Payment

5.1 All fees for Consultancy Services will be specified in the Agreement and are exclusive of VAT, which will be charged at the prevailing rate.

5.2 Invoices are payable within 14 days of issuance unless otherwise agreed in writing.

5.3 Late payments will incur interest at the rate of 4% per month or the statutory commercial interest rate, whichever is higher.

5.4 The Client is responsible for any costs incurred by Gordon & Franklin in recovering overdue payments, including legal fees and collection agency costs.

6. Intellectual Property

6.1 Ownership of all Deliverables produced during the Consultancy Services remains with Gordon & Franklin unless explicitly transferred to the Client in writing.

6.2 The Client is granted a non-exclusive, non-transferable licence to use the Deliverables for internal purposes only.

6.3 The Client shall not reproduce, distribute, or modify any Deliverables without prior written consent from Gordon & Franklin.

7. Confidentiality

7.1 Both parties agree to keep confidential all information obtained during the Consultancy Services, unless required by law or agreed upon in writing.

7.2 This obligation shall survive the termination or expiry of the Agreement.

8. Limitation of Liability

Gordon & Franklin shall not be liable for indirect, consequential, or incidental losses, including but not limited to loss of profits, business opportunities, or regulatory non-compliance.

9. Termination

Gordon & Franklin may terminate the Agreement immediately if the Client breaches these Terms or fails to pay fees when due.

10. Force Majeure

10.1 Gordon & Franklin shall not be liable for delays or non-performance caused by circumstances beyond its reasonable control, including but not limited to natural disasters, strikes, pandemics, or government actions.

General Provisions

1. Data Protection

1.1 Personal data collected during the booking or engagement process will be processed in accordance with our Privacy Policy, available on the Website.

1.2 Gordon & Franklin will only share personal data with third parties as necessary to deliver the Services or comply with legal obligations.

2. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or the provision of Services shall fall under the exclusive jurisdiction of the courts of England and Wales.

3. Amendments to Terms

Gordon & Franklin reserves the right to amend these Terms at any time. Customers will be notified of significant changes, and their continued use of the Website or engagement with our Services will constitute acceptance of the updated Terms.

4. Contact Information

For any queries or further assistance, please contact us at: [email protected]